Welcome BabyHawk to the MOBY® Family!

faq

Q. What age range/weight can a MOBY® carrier hold?

A. Classic, Design, and Organic MOBY® Wraps can hold babies up to 35lbs., which is typically a 3 year old child. Bamboo Fibers from Viscose MOBY® Wrap can hold babies up to 30lbs. The MOBY® GO can hold babies 15lbs to 45lbs. BabyHawk Half Buckle carries babies 15-45 lbs, and the BabyHawk Mei Tai carries babies up to 40lbs.

View our baby carrier page to find the right carrier for you and your baby.


Q. My baby weighs less than 8lbs - is it OK to use a MOBY® Wrap?

A. According to the ASTM standards, wrap and sling style baby carriers are required to be labeled with a minimum starting weight of 8 lbs. For babies under that weight, please check with your healthcare provider to get the ok before using a MOBY® Wrap. Many hospitals use MOBY® Wraps in their NICUs and MOBY® Wraps have been beneficial for families practicing skin-to-skin contact with their premature babies. For low birth-weight babies and preemies it is especially important to be vigilant about checking baby's positioning and paying close attention to baby's breathing and sounds. No matter baby's size, make sure baby is always visible and kissable with no fabric covering baby's face.


Q. What are the differences between the MOBY® Wrap and other carriers?

A. There are many different baby carriers on the market today: front packs, slings, wraps, mei tai's and many more. The big difference between slings and wraps is that a wrap uses both shoulders, as well as your back, to distribute the weight of your baby. Slings are worn diagonally across just one shoulder placing the weight of the baby on that one shoulder. Most front packs have narrow straps, buckles, or rings, which often cause discomfort or can bend/break.

There are several wrap carriers available with a variety of special features: stretchy vs. non-stretch, cotton vs. cotton-lycra blend, solids vs. patterns, basic vs. embellished, expensive vs. economical, square vs. tapered ends, etc. Our advice would be to look for the features that are most important to you and choose your baby carrier accordingly. MOBY Wraps are currently available in a wide variety of solid colors, designs, bamboo fibers from viscose, and organics. The MOBY® Wrap classic, organic, and design is made of 100% soft cotton. While the Bamboo MOBY® Wrap is made of 70% viscose fibers from bamboo and 30% cotton. The edges are tapered, making it easy to tie. 


Q. What are the washing instructions for my MOBY® Wrap?

A. The MOBY® Wrap is easy to clean. Prewashing before first use is recommended. You can machine wash your MOBY® Wrap in cold water and air-dry or tumble dry on low. Your MOBY® Wrap may shrink slightly in the dryer, but will stretch out again after being worn. Washing instructions are located on the back of the MOBY® tag sewn into your MOBY® Wrap.


Q. I washed my MOBY® Wrap according to the washing instructions and it shrank. Is that normal?

A. It is perfectly normal for your MOBY® Wrap to experience slight shrinkage since is made of 100% cotton. We have designed our MOBY® Wraps with extra length built in to accommodate for first wash shrinkage. If you are unable to bring the ends back to the front, try tying the wrap in the back: MOBY® Wraps are designed to be tied either at the wearer’s front or back – both are equally safe and comfortable.


Q. I live in a very warm climate. Can I use a MOBY® Wrap?

A. Yes, you can. The Classic, Organic, and Design wraps are made of 100% cotton and the natural fabric breathes keeping you cool in warmer climates. Wearing a baby in any carrier will create extra heat, so we recommend dressing yourself and your baby lightly and keeping exposure to high temperatures to a minimum whenever possible. Additionally we recommend wrapping baby in a one of our Bamboo Wraps from our Bamboo Collection, this lighter weight fabric is more breathable and cooler than our other fabrics. Or you can go with a lighter colored Moby Wrap such as Natural, Mint or Moss from our Classic Collection.


Q. I am a plus-size mom. Will the MOBY® Wrap fit me?

A. Yes it will. The MOBY® Wrap is 5.5 meters long and will fit larger moms and dads as well. When wrapping, you would simply tie a knot at your back. For our customers who prefer extra length, an extra long MOBY® Wrap (6 meters) can be purchased by calling us toll-free at 888-629-9727.


Q. I am petite. Will a MOBY® Wrap work for me?

A. MOBY® Wrap offers a petite-length. Our wraps are designed to be "one size fits most", but we do make a shorter length for adults who are smaller and prefer less fabric. The great thing about a MOBY® is that it completely conforms to your individual shape when worn, so you will be able to achieve an extremely comfortable and ergonomic carrying position for both you and your baby. If you would like to purchase a petite-length MOBY® Wrap, please call our office toll-free to order: 888-629-9727. Petite MOBY® Wraps are stocked in many MOBY® Wrap colors and can be shipped immediately.


Q. What are the working conditions in Thailand/China where your product is manufactured?

A. From 2004 until 2006, the founders of MOBY® Wrap and their family lived in Thailand where they set up a Thai corporation that manufactures the entire line of MOBY® Wrap products. They found a traditional Thai home in Chiang Mai and converted it into the MOBY® manufacturing facility. The salaried staff receives great pay, both yearly and production based bonuses, health care and a warm, friendly work atmosphere. Recently, MOBY® Wrap production has increased beyond the size of the traditional Thai home. The factory has moved to China. 


Q. Do you use organic cotton?

A. We offer a line of MOBY® Wrap baby carriers made with 100% Organic Exchange OE100 Certified Cotton.


Q. Can I purchase a replacement MOBY® Instruction Book?

A. MOBY® Instruction Books can be ordered by phone. There is a $5 charge to cover the cost of printing. Instructions are also available online. To request printed instructions, call customer service 888-629-9727. We also offer a "MOBY® Wrap Quick Tie" brochure which provides basic wrapping instructions on one side and step-by-step directions for using the Classic Hug Hold on the other side. We are happy to send one to you at no charge.


Q. Are replacement MOBY® Wrap Bags available?

A. Yes, we do offer replacement MOBY® Wrap Bags for $5.00. Call our toll-free number to order: 888-629-9727


Q. How do I return my MOBY® carrier?

A. We are happy to accept returned MOBY® carriers purchased directly from mobywrap.com within 30 days of purchase. Please enclose your complete MOBY Carrier (carrier, pouch (for wraps) and instruction booklet) and your original sales receipt with a note stating that you are returning for a refund. Your original form of payment will be promptly credited once your wrap has been received. You may send your MOBY® carrier via any shipping method to:


MOBY®
5510 Grace Place
Commerce, CA 90022


Q. What are your shipping policies?

A. Orders placed after 12pm PST will be processed the following business day. Expedited shipping services are not available to PO Box addresses. UPS does not deliver or operate on weekends or holidays. Shipping to APO addresses is available.


Still have a question? Email us at info@mobywrap.com or call us at 888-629-9727 M-F 8:30-5pm PST

Join our Mailing List

Sign up to receive our daily email and get 50% off your first purchase.