At Moby, we’re focused on creating products that encourage bonding over special moments, shared discoveries, and within the day-to-day of being Close Enough to Kiss™. We innovate to meet the varying needs of today’s parents and babies, with designs developed to adapt with baby, always offering comfort, safety, versatility, and effortless style. As Customer Care is one of our core brand tenets, we are pleased to offer our Moby Guarantee, ensuring that customers can trust our carriers to safely carrier your baby through your parenting adventure.
Moby warrants that our products are free from manufacturing defects in material or workmanship for a period of two (2) years from the original date of purchase. We stand behind all of our products and will replace a defective product, free of charge, during the first 24 months after purchase. After the period of two (2) years we can offer 50% off a replacement carrier of your choice. Proof of purchase is required. Normal wear, fabric fading, normal variations in fabric, and small threads that remain from the sewing process are not considered manufacturing flaws and are not covered under the warranty.
In the case of Limited Edition styles, Moby cannot guarantee that there will be an identical carrier available for a replacement in the event of a defect. In this circumstance, we will work directly with the individual customer to determine an appropriate solution based on their particular situation.
If you are experiencing an issue with one of your Moby products, please contact our Customer Care team at (888) 629-9727 - OR - Email Moby Customer Care Team: firstname.lastname@example.org
Moby will not be held responsible for warranty coverage if the product has been altered in any way. This warranty only applies to the original owner of the product, to products purchased from an authorized retailer in United States of America. Sellers on Ebay are not authorized retailers. The limited warranty period also applies to any implied warranties that may exist under applicable law.
Moby reserves the right to change or update these policies at any time.