Moby 100% Guarantee

At Moby, we’re focused on creating products that encourage bonding over special moments, shared discoveries, and within the day-to-day of being Close Enough to Kiss™. We innovate to meet the varying needs of today’s parents and babies, with designs developed to adapt with baby, always offering comfort, safety, versatility, and effortless style. As Customer Care is one of our core brand tenets, we are pleased to offer our Moby Guarantee, ensuring that customers can trust our carriers to safely carrier your baby through your parenting adventure.

Moby warrants that our products are free from manufacturing defects in material or workmanship for a period of two years from the original date of purchase. Proof of purchase is required. We stand behind all our products and will replace a defective product, free of charge, during the warranty period.

Normal wear, fabric fading, normal variations in fabric, and small threads that remain from the sewing process are not considered manufacturing flaws and are not covered under the warranty. All items purchased through an unauthorized retailer, a secondhand-seller, buy/sell/trade groups, or from one of our Sample Sales are also not covered under our Guarantee.  If you are experiencing one of these issues, please contact us at info@mobywrap.com as we may be able to offer suggestions for cleaning or provide further assistance.

In the case where the originally purchased item is no longer available, we will work directly with the individual customer to select a similar product replacement.

Getting Your Warranty Started

If you are experiencing any issues with your product, we are happy to assist! To start a warranty claim with us, please follow this link:
https://app.corso.com/moby-wrap

Moby will not be held responsible for warranty coverage if the product has been altered in any way. This warranty only applies to the original owner of the product and to products purchased from an authorized retailer in United States of America.

Moby reserves the right to change or update these policies at any time.