Returns and Exchanges

Thank you for shopping with MOBY! While we hope you are satisfied with your purchase, we understand that sometimes there is a need to return or exchange products. If you find yourself in this situation, we invite you start the process by obtaining a Return Authorization by contacting our Customer Service team at (888) 629-9727 or

All requests for refunds or exchanges of products purchased on must be received within 30 days of purchase. The items must still be inside its original packaging, and in unused condition.

Your credit card will be refunded for the original purchase price, once the returned product is received by us. 

If you have any questions, please feel free to reach out to our Customer Service team. Thank you!*

*Effective 9/29/2022 5:00 PM PST – 10/10/2022 8:00 AM PST: Please excuse our delay while we make upgrades to our supply chain & ordering systems. During this time we will be unable to process refunds and returns. Requests received during this time will be processed on or after 10/10/2022.

If you have questions, please contact our customer service team during business hours via Live Chat, Email or Phone for immediate assistance. We appreciate your patience during this time.